Privacy Policy

Effective Date: 20 October 2025 (last revised: 19 June 2026)

This Privacy Policy describes how Kate Frederick t/a HANDS ("we", "us", or "our") collects, uses, and protects personal information obtained through this website and services.

1. Who Kate Frederick t/a HANDS is

Kate Frederick t/a HANDS is a sole trader business offering breathwork coaching and holistic therapy services. This website is hosted on Squarespace and includes a members-only area for subscribed clients.

Kate Frederick t/a HANDS is the data controller for the personal data collected through this website and services.

2. Information Kate Frederick t/a HANDS collects

Kate Frederick t/a HANDS collects personal data in the following ways:

• Consultation Forms for 1:1 Sessions: Clients complete electronic forms before beginning 1:1 sessions. These may include health-related information, contact details, and session goals.

• 1:1 Session Notes: Kate Frederick t/a HANDS records notes during 1:1 sessions to monitor progress. These are stored securely and used solely for therapeutic purposes.

• Membership Area: Members provide their email address and password to access exclusive content. Subscription payments are processed via Squarespace.

• Website analytics: This website collects personal data to power site analytics and manage subscriptions, including: your IP address, browser, network and device information, and site usage.

3. How Kate Frederick t/a HANDS uses your Information

Kate Frederick t/a HANDS uses your information to:

• Provide and manage breathwork and holistic therapy sessions

• Maintain client records for continuity of care

• Manage membership access and subscriptions

• Improve website functionality and user experience

4. Sharing your Information

Kate Frederick t/a HANDS does not sell or share your personal information with third parties except:

• Squarespace Analytics: Squarespace is Kate Frederick t/a HANDS’ website provider. This website collects personal data to power site analytics and manage subscriptions, including: your IP address, browser, network and device information, and site usage. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

• Payment Processing: Subscription payments are handled securely through Squarespace Payments. Squarespace Payments is a fully integrated payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

  • Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

  • Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

5. Cookies and Analytics

This website uses cookies and similar technologies to:

• Understand site traffic and usage

• Improve performance and user experience

Squarespace may collect data including:

• Browser, network, and device information

• Pages visited and actions taken on the site

• IP address and timestamps

You can manage cookie preferences via the cookie banner on this site.

6. Data Storage and Security

Kate Frederick t/a HANDS stores your data securely and retains it only as long as necessary for the purposes outlined above. 1:1 session notes and consultation forms are stored in encrypted formats.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction or deletion or your personal data

• Object to or restrict how I process your personal data in certain circumstances

• Withdraw your consent at any time where I rely on consent as the legal basis for processing personal data

Making a data protection complaint

If you have any concerns about how Kate Frederick t/a HANDS collects, uses, or protects your personal information, you have the right to make a data protection complaint.

You can make a complaint by contacting Kate Frederick t/a HANDS at: hello@handsbykate.com.

I will acknowledge receipt of your complaint within 30 days and will investigate and respond without undue delay. I may contact you if I need further information to help me investigate your complaint.

If you are not satisfied with my response, or you believe I have not handled your personal data in accordance with the law, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For more information about your rights and how to make a complaint to the ICO, please visit the ICO website.

8. Changes to this Policy

Kate Frederick t/a HANDS may update this policy from time to time. Changes will be posted on this page with an updated revision date.